Within corrections it is essential that there is a definitive
process in place for inmates to make requests. These include
requests for legal, medical and religious appointments,
arranging a time to visit the law library and organizing
visits with family/friends. A similar process must also
exist for inmates to report grievances.
Traditional management of inmate Requests and Grievances
requires both the Officer and inmate to complete a handwritten
form. This is an inefficient use of the Officer’s
time.
Using the interactive kiosk, inmates fill out electronic
request and grievance forms. The Officer views the request
or grievance recorded and logs the action taken. Once
the request or grievance has been closed the form can
be printed, signed and filed.
Features
Template set up
Ability to create template Request and Grievance forms
appropriate for your facility.
Secure log-on
This eliminates the need for an inmate signature on forms.
Request/Grievance tracking
Inmate can track their outstanding Requests or Grievances.
Centralised Repository
All Requests and Grievances are logged and stored in one
central location.
Benefits
Improved Administration Efficiency
No longer the need for an officer to sit down with an
inmate and record details of their request or grievance
on a handwritten form. The responsibility is shifted from
the officer to the inmate.
Cost Reduction
Saves cost of producing forms, increases accuracy and
reduces time needed to produce hard copy forms.
Increased Accountability
Provides a full audit trail. All forms are date and time
stamped and held on the system.
Increased Confidentiality
Inmates may not feel comfortable reporting sensitive issues
directly to an officer.
Reduced Bullying
Inmates can communicate their concerns without being seen
in discussions with prison staff.
